Trying to figure out which Fiber Laser machine is right for you?
Contact our team to learn more
FAQ
Q1 : Our workers can't operate the machine, how to get the
training?A1: We will send you the teaching video of the machine and 24-hour
online service,we also
support free training service, engineers can train your workers for
free in our factory for 1-3 days.
Q2 : I don’t know which one is suitable for me ?
A2: Please tell me the following info:
1) Your materials
2) Max size of your material
3) Max cut thickness
4) Normally cut thickness
Q3 : It's not convenient for me to go to China, but I want to see
the condition of the machine
in the factory. What should I do?
A3: We support the production visualization service. The sales
department who responds
to your inquiry for the first time will be responsible for your
follow-up work. You can contact
him /her to go to the factory to check the production progress of
the machine, or send you
the sample pictures and videos you want. We support free sample
service.
Q4 : Do you have the document for customs clearance?
A4: Yes,we have Original. At first we will show you and after
shipment we will give you
Packing list/Commercial Invoice/Sales contract for customs
clearance.
Q5 : I don’t know how to use after I receive Or I have problem
during use,how to do?
A5: 1) We have detailed user manual with pictures and CD,you can
learn step by step.
And our user manual update every month for your easy learning if
there is any update.
2) If have any problem in use,you need our technician to judge the
problem elsewhere
will be solved by us. We can provide team
viewer/Whatsapp/Email/Phone/Skype with
cam till all of your problems solved.We can also provide Door
service if you need.
